Teacher Feature FAQ
Q: Can I record while using my phone in portrait mode?
We suggest that you record your video in landscape (horizontal) mode because the Parent Portal will show videos in landscape mode by default. If you record in portrait (vertical) mode, your video will not display correctly on the Parent Portal.
Q: What kind of devices can I use to create and submit my video?
You can use your smartphone, tablet, or digital camera to record your video, and any kind of software to edit it. But in order to upload it, it needs to be in the MP4-file format and no larger than 50MB. You can upload your Teacher Feature video on the Teacher Portal or the mobile app.
Q: Why don’t I have that many likes?/How come I don’t get any additional bookings?
Make sure you upload a high-quality video, and also make sure to keep your slots open. It’s absolutely fine to explicitly ask for likes, followers, and bookings in the video. We also suggest you follow all our tips on how to record a great video.
Q: What is the approval process like?
We will review all uploaded videos before they are displayed on the Parent Portal.
The review process looks like this:
Under review: your video is still being reviewed
Approved: your video has been approved and will be published soon
Rejected: your video was not approved. We will provide feedback and tips to help you make a new video
Please note that only one video can be posted at a time. Regardless of whether your video is “Under Review”, “Approved”, or “Rejected”, if you wish to upload a new video, you must first delete the existing one.
Here are possible reasons your video may be rejected:
Distracting or noisy environment
Audio and video are out of sync, audible echo, or other tech issues
Inappropriate posture or distance from the camera
Content is off-topic
Q: What should I do if I am unable to upload my video?
For those using the mobile app, try to uninstall the app and then download it again. Also, make sure your video is in the MP4-file format, no longer than one minute in length, and that the file is no larger than 50MB.
For those using the Teacher Portal, restart your browser and open the page again. Also, make sure your video is in the MP4-file format, no longer than one minute in length, and that the file is no larger than 50MB.