VIPKid’s mission is to inspire and empower every child for the future. The VIPKid teacher community plays a key role in this vision. We believe that a diverse, inclusive, and welcoming community of educators will provide the perspectives and insights to shape the next generation of global citizens and leaders.
In the VIPKid teacher community, there are opportunities for teachers to connect online through the Official Facebook Group, the Hutong, workshops, and more. There are also ways for teachers to connect in-person through meetups, Journey Regional Conferences, coaching events, and more.
Our teacher community space is a place for teacher community members to connect, learn, and support one another. We believe that we are not here to tear each other down; we are here to lift each other up and encourage each other. Typically, the online teacher profession is isolating; the online community helps to fix this challenge by bringing teachers together.
Please note that the Official Facebook Group and the Hutong are not official support channels. If you are looking for support about your specific issue, we recommend contacting the support team by sending in a ticket: https://www.vipkid.com/tp/support-center/contact-support.
The VIPKid Advocacy page is also a resource teachers can reach out to for any unusual, emergency, or escalated situations. Please consider using this channel as a resource if you have not been able to get the support you need through our ticketing system or the Teacher Voice team.
Following the removal of the post or comment due to the reasons above, our team may do some or all of the following:
How to Get in Touch With the Moderation Team
Teachers are encouraged to report a post or comment that does not align with our Community Guidelines.
Facebook: Please report any posts that violate these guidelines to our moderators by clicking the three dots on the top right corner of each post and selecting “Report post to group admins". This will allow our moderators to quickly review and assess these posts to ensure they meet Community Guidelines.
The Hutong: Please report any posts that violate guidelines to our moderators by clicking the “flag” button on the bottom right corner of each post. This will allow our moderators to quickly review and assess these posts to ensure they meet Community Guidelines.
Events or Meetups: Please report any actions that violate guidelines to our team by emailing email@example.com. From here, our team will look into this further to ensure they meet Community Guidelines.
Teachers are welcome to contact our team directly by doing either of the following:
Pausing on Weekends
In order to help promote a balance for teachers, our Moderation team, and internal staff, the Official Facebook Group will turn off the ability for members to post during the weekends starting on August 7, 2020.
We hope this break encourages teachers to take breaks from social media as a key part of wellness and mental health.
We would like to clarify that in the event of classroom or personal emergencies, site outages, payment delays, natural disasters, and other escalated situations, VIPKid staff will still be available to support over the weekend.
If you need support over the weekend, please consider the following:
During the weekend closures, the Facebook Group will still be accessible, however, posting and commenting will be unavailable. For more information and FAQs about weekend pauses, please see this link.
Please note that we are experimenting with weekend pauses as a temporary change. It is possible that there will be changes to this weekend closures plan, so please stay tuned for updates.
We Welcome Your Feedback
We believe that being part of a community that relates to your experience as an online educator is an important aspect of being successful as a teacher on the VIPKid platform. We encourage teachers to participate in a professional manner that will help you and others succeed as a teacher.
As shared above, our community spaces are a place for the teacher community members to connect, learn, and support one another. We recommend reviewing the Group Rules from the Admins for additional guidance on how the Official Facebook Group and the Hutong is moderated.
If you have any questions or concerns about how the community is moderated, we will work with you directly. Please feel free to email firstname.lastname@example.org to get in touch with the Moderation team.